Return & Refund Policy 

At GrowthSync, we strive to provide high-quality business consulting services tailored to our clients’ needs. Due to the nature of our services, refunds are generally not available once a service has been delivered. However, we assess refund requests on a case-by-case basis to ensure fair resolutions.

1. General Refund Policy
✔ Refunds are generally not provided for completed consulting services.
✔ Clients may submit a refund request for consideration in specific cases, such as:

Service was not provided due to GrowthSync's inability to deliver.
Duplicate payments.
Cancellation before work has started.
Submit refund requests to: [email protected]

2. Cancellation Policy
✔ Cancellations with 24+ hours notice: Allowed without penalty.
✔ Late Cancellations (<24 hours): May be subject to a rescheduling fee.
✔ No-Show Policy: Clients who miss a session without notice may request rescheduling in special cases.

3. Non-Refundable Services
✔ Completed Consulting Sessions: Any consultation or strategic discussion that has already been conducted is non-refundable.
✔ Customized Business Reports & Market Analysis: Reports, financial projections, and tailored business strategies are developed based on extensive research and cannot be refunded once delivered.
✔ Project-Based Consulting Services: Long-term consulting engagements that involve ongoing collaboration, planning, and execution are not eligible for refunds.

However, clients may discuss service modifications in case of dissatisfaction.

4. Dispute Resolution
✔ Clients are encouraged to contact us to resolve concerns directly before escalating disputes.
✔ Possible resolutions include additional consulting sessions or adjustments to the service.
✔ Refund requests must be submitted within 7 days of the issue occurring.

5. Refund Processing Time
If a refund request is approved, the processing times may vary depending on the payment method and bank processing times.

✔ Bank Transfers & Credit Card Payments: Refunds are typically processed within 5-10 business days from the date of approval.
✔ International Transactions: Refunds for international payments may take 7-14 business days, subject to bank policies, currency conversion rates, and processing times.
✔ Transaction Fees: If applicable, payment processing fees may be deducted from the refund amount.

6. Changes to This Policy
GrowthSync reserves the right to update this Return & Refund Policy as needed to reflect changes in business operations, legal requirements, or industry standards.

✔ Any significant updates to this policy will be communicated through our website and/or direct email notification to affected clients.
✔ Clients are encouraged to review this policy periodically to stay informed of any modifications.
✔ The latest version of this policy will always be available on our website, with the effective date clearly stated at the top of the page.

7. Contact Information

Address: 79 Bloemfontein Rd, London W12 7QU, UK, United Kingdom
Phone: +44 203 704 6101
Email: [email protected]